Q. How do I purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue, add other products into the cart, or click “Checkout” to proceed your payment for the products.
- You'll reach a log-in page where you are required to log in to your account using your Username and Password. If you do not have an account created yet, you will need to register an account before you proceed with the payment.
- You will need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
- From here, you will need to select your shipping methods and click the “next” button.
- Next, you'll need to choose your payment method then click the “next” button.
- After the steps before this have been completed, you will need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
NECKERMANN.COM.MY offers various kind of Payment Methods as shown below :-
1. Internet Banking (Via Ipay99)
2. Credit Card (Visa or Mastercard / Internet Banking)
Q. How do I change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that you have used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on "pending" status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order for us to process the order's cancellation.
- Orders with status that are in "shipping" or "shipped" cannot be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA.
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days
Q. I still have doubts!
We are sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email at [email protected] for us to better assist you.